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eventrundown.com

Privacy Policy

Last updated: April 2026

1. Introduction

Welcome to eventrundown ("we," "us," "our," or "Company"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information you directly provide to us:

  • Event Details: Event name, date, location, guest count, and timeline information you enter
  • Contact Information: When you use our contact form (name, email, subject, message)
  • Account Information: Any account credentials if you create an account

Automatically Collected Information: We may collect information about your browser type, IP address, pages visited, and time spent on our site through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our timeline generation services
  • Process contact form submissions and respond to inquiries
  • Personalize your experience and customize content
  • Analyze usage patterns and improve our website
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Data Storage and Security

Client-Side Processing: Your event timeline data is primarily processed on your device and encoded into shareable URLs. We use industry-standard encryption and security measures to protect your information.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience, analyze website usage, and remember your preferences. You can control cookie settings in your browser, though this may affect site functionality.

We set a first-party cookie named er_visitor_id containing a random identifier with a two-year expiry. Its sole purpose is to link anonymous and signed-in activity from the same browser so we can measure our product funnel (e.g., which features lead to signups). The identifier is stored on our servers alongside hashed IP addresses, is never shared with third parties, and is processed under our legitimate interest in understanding product usage. You can clear this cookie at any time through your browser settings.

6. Third-Party Services

We may use third-party services to enhance our platform, including:

  • Resend: For processing contact form emails
  • Hosting Providers: For website and application hosting
  • Analytics Services: To understand usage patterns

These third parties have their own privacy policies governing the use of information.

7. SMS Text Reminders

Pro Planners on eventrundown can opt to send day-of timeline reminders via SMS. All SMS messaging complies with US TCPA requirements and CTIA messaging guidelines, including recipient-confirmed double opt-in.

What we collect

  • Phone numbers entered by the planner
  • Timestamps of consent, confirmation, and opt-out events
  • Twilio message SIDs and delivery status (delivered, failed, etc.)
  • The inbound reply message that confirmed consent

How consent works (double opt-in)

Before any reminders are scheduled, we send the recipient a one-time confirmation text identifying the planner's business and asking them to reply YES. Only after the recipient replies YES will we schedule reminders. The planner cannot consent on the recipient's behalf.

Message frequency

Day-of event reminders only — typically 1-5 messages on the event day. We do not send marketing, promotional, or recurring messages.

Opt-out

Reply STOP to any message to unsubscribe. Opt-out applies immediately across all planners using eventrundown — any scheduled reminders for that phone number are cancelled.

Help

Reply HELP to any message for assistance, or email us at info@eventrundown.com.

Message & data rates

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Data sharing

Phone numbers are shared with Twilio, our SMS delivery provider, solely to send these reminders. We do not sell or share phone numbers with third parties for marketing purposes. No SMS-related data is shared with any other third party.

8. Your Rights and Choices

You have the right to:

  • Access your personal information and request a copy
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Disable cookies in your browser settings

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Contact: Contact Us

Website: eventrundown.com